Cancellation and Refund Policy

Refund Policy

At Lookmyjourney ("we", "us", "our"), we are committed to providing our customers with high-quality travel experiences and services. We understand that sometimes plans change, and we strive to make the refund process as clear and straightforward as possible. This Refund Policy outlines the terms and conditions regarding refunds for bookings made through our agency.

By booking with us, you agree to the terms set forth in this Refund Policy.

1. Refund Eligibility

Refund eligibility depends on the type of service or booking and the terms and conditions of the suppliers (e.g., airlines, hotels, car rental companies, tour operators) associated with your booking. Refunds may be available in the following circumstances:

• Cancellation by You: If you choose to cancel your booking, the refund amount will be determined by the cancellation policy for that particular service.

• Cancellation by Us: If we need to cancel or modify your booking due to circumstances beyond our control (e.g., service availability, unforeseen events), you will be entitled to a refund or alternative arrangements.

• Delayed or Missed Services: If a service you booked is delayed, missed, or not provided, you may be entitled to a partial or full refund, depending on the circumstances and the provider’s policies.

2. Cancellation Policy

Each booking is subject to the specific cancellation policy of the service provider. This may include:

• Non-Refundable Services: Some bookings, such as certain flights, special promotions, or event tickets, may be non-refundable or subject to significant penalties if canceled.

• Refundable Services: For services eligible for a refund, cancellations made within the specified time frame will receive a refund minus any applicable processing or cancellation fees.

• Advance Notice: Refund requests for cancellations must generally be made within the specified period before your departure date (usually 24-72 hours depending on the service). Cancellations outside this window may not be eligible for a refund.

3. Refund Process

To request a refund, please contact us directly at 1-888-583-7177. You will need to provide the following details for processing:

• Booking reference number

• Full name of the primary traveler

• Date of travel

• Reason for cancellation or refund request

Once your request is received, we will initiate the refund process with the relevant service provider. Please note that refunds may take several business days or longer to process, depending on the provider’s policy and the method of payment used.

4. Refund Timelines

Refund timelines vary depending on the type of service and payment method used:

• Credit Card Refunds: Refunds to credit cards may take 7-14 business days to reflect in your account.

• Bank Transfer Refunds: Refunds processed via bank transfer may take 14-30 business days to be completed.

• Cash Payments: If you paid in cash or through other means, your refund will be processed accordingly, and timelines will be communicated.

5. Non-Refundable Fees

Please note that certain fees are non-refundable, including but not limited to:

• Booking fees, service charges, or processing fees

• Non-refundable airline ticket costs, hotel booking fees, or event tickets

• Fees charged by third-party providers, including airlines, hotels, and rental agencies, which are subject to their own refund policies.

6. Special Circumstances

• Travel Insurance: If you purchased travel insurance through us, claims for cancellations, delays, or disruptions will be handled directly by the insurance provider according to their terms and conditions.

• Force Majeure: In the event of a force majeure (e.g., natural disasters, strikes, government actions), some services may not be refundable. We will make every effort to offer alternative solutions, but we are not responsible for any changes or cancellations caused by such circumstances.

7. Dispute Resolution

In case of disputes regarding refunds, we will work directly with you to find a resolution. If necessary, you may contact the relevant service provider for further assistance. We are not liable for any third-party service provider’s refusal to process a refund.

8. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all bookings made after the change.

Contact Us

For any questions or to initiate a refund request, please contact our customer support team at:

Lookmyjourney

6150 METROWEST BLVD, SUITE 202, Orlando, FL 32835

help@lookmyjourney.com

1-888-583-7177

Effective Date: 1-24-2025

This Refund Policy is designed to provide clarity to customers and protect your business. Be sure to tailor it to your specific services and booking conditions.